Testimonials

I worked closely with Ms. Jones when I was a resident physician and she served as the social worker assigned to the inpatient acute care. I quickly observed how dedicated she was to her patients in helping them secure a safe discharge plan, as well as access to care once they left the hospital. She connected patients to whatever resources they may need, and ensured that each patient’s concerns were heard. She played a vital role in discussions with families, and easily built patient rapport due to her kind and caring demeanor. She collaborated effectively with the various medical teams and was known to be highly dependable. Throughout all of our interactions, she was extremely helpful and professional. I felt more confident in knowing that our patients were being taken care of with a social worker like Ms. Jones on our team. 

I have remained in contact with Ms. Jones over the years and she happily shares feedback and advice regarding how to handle difficult and complex patient situations from a social work standpoint. Her passion for her profession is evident and she excels at supporting patients, families, caregivers, and physicians. She is an advocate for her patients, and will help them navigate the challenges of the medical system. I highly recommend her services

I supervised LaCinda Jones during her internship and have continued to follow her professional growth.  What was evident from the beginning of her career is a clinician with an unusual combination of gifts. Her skills are reflected in her company Landmark Care Navigation. She has the clinical instincts that come from genuinely caring about the patients and families she serves. She has the intellectual rigor to understand complex systems and navigate them effectively.  She brings a reassuring and calm presence that people truly lean on in times of real fear..

I have known LaCinda Jones for 9 years  first as a colleague in the ICU, and later as someone I have turned to personally when my own family needed guidance.

As a pharmacist, I worked alongside LaCinda in one of the most complex and high-stakes environments in healthcare. I watched her do what very few people can do: translate a clinical situation into something a terrified family could actually understand, advocate for patients in rooms where the power dynamic was not in their favor, and navigate a system that is not designed to be navigated by the people it is supposed to serve.

She did not just provide information. She provided presence. Families in the ICU were not alone when LaCinda was in the room.

Years later, when I was trying to find the right specialist to assess my son’s care needs, I called LaCinda. She did what she always does — she listened, she asked the right questions, and she helped me find the appropriate provider without making me feel like I was starting from zero in a system I barely understood, even as a healthcare professional.

I had the privilege of working closely with Lacinda Jones in the acute care hospital setting and I can confidently say she is an exceptional social worker and colleague. One case that stands out involved a particularly complex discharge where the patient lacked adequate home support and faced multiple social and logistical barriers. She demonstrated outstanding clinical judgment and carefully assessed the situation. She coordinated with the interdisciplinary team and identified practical solutions. She provided the patient and family with clear guidance, connected them to appropriate community resources, and ensured a safe and sustainable discharge plan.

Beyond her clinical expertise, her communication skills are truly excellent. She consistently engaged patients, families, and medical team members with clarity, empathy, and professionalism. Her collegial and approachable personality made her an invaluable resource for our medical team. I always felt comfortable seeking her input, and she was generous with her time and guidance. She is a tremendous asset to any team and a strong advocate for her patients

I have worked in the ICU long enough to know the difference between someone who is good at their job and someone who genuinely changes outcomes for families. LaCinda is the second kind.

We worked together in the ICU and I watched her do things that are hard to put into words. She would walk into a room where a family was falling apart, siblings in conflict, no plan, no documents, no one who understood what the doctors were saying, and within an hour that family had direction. Not because she told them what to do. Because she listened in a way that helped them figure out what they actually wanted.

Her case management and care coordination skills are exceptional. But what makes her different is that she never loses sight of the person at the center of it. If my own family ever needed care navigation support, LaCinda would be the first person I would go to. What she has built with Landmark Care Navigation is exactly what families need and rarely have access to.