YOUR ADVOCATE. YOUR NAVIGATOR. YOUR VOICE.
Landmark Care Navigation provides expert guidance for individuals and families navigating complex healthcare decisions from diagnosis to discharge, insurance appeals to end-of-life planning.
Start however feels right for you
There is no wrong way to reach out. Some people email first. Some book a call. Some know exactly what they need and are ready to begin.
Not ready to book anything yet? That is completely fine. Email LaCinda directly with your question. No form, no commitment just a conversation starter.
Send an emailA short call to talk through your situation and see if LaCinda is the right fit. Before the call you will complete a brief confidential form so the time is as useful as possible.
Book free callAlready know what you need? Review the full list of services and fees, pick what fits your situation, and book directly. No consult call required.
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Meet The Founder
LaCinda Jones, LCSW, MSW, MJ, PMP
With over a decade of clinical social work experience, LaCinda has worked at the bedside in intensive care units, sat with families in the hardest moments of their lives, and advocated for patients in rooms where the power dynamic was rarely in their favor. She knows what it means to be the person in the room who understands what the doctors are saying and what it costs a family when that person isn’t there.
That firsthand experience drove her further. She earned a Master of Jurisprudence in Health Care Law to understand the legal architecture that governs access to care. She then spent a year on Capitol Hill as a Congressional fellow, learning how the laws that shape healthcare are written, debated, and passed. She has since served in federal health policy, giving her a perspective that spans clinical, legal, and legislative.
LaCinda is a Licensed Clinical Social Worker, a certified Project Management Professional (PMP), and a trained change management practitioner. She is a member of the Council on Social Work Education Board and brings that same commitment to standards and ethics to every client engagement.
What she offers is not just coordination. It is advocacy grounded in clinical expertise, informed by law and policy, and delivered with the kind of presence that helps families move from overwhelmed to in control.
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We worked together in the ICU and I watched her do things that are hard to put into words. She would walk into a room where a family was falling apart, siblings in conflict, no plan, no documents, no one who understood what the doctors were saying, and within an hour that family had direction. Not because she told them what to do. Because she listened in a way that helped them figure out what they actually wanted.
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Years later, when I was trying to find the right specialist to assess my son’s care needs, I called LaCinda. She did what she always does she listened, she asked the right questions, and she helped me find the appropriate provider without making me feel like I was starting from zero in a system I barely understood, even as a healthcare professional.
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She played a vital role in discussions with families, and easily built patient rapport due to her kind and caring demeanor. She collaborated effectively with the various medical teams and was known to be highly dependable. Throughout all of our interactions, she was extremely helpful and professional. I felt more confident in knowing that our patients were being taken care of with a social worker like Ms. Jones on our team
Not ready for a consultation yet?
Start with a guide.
Real guidance for real families. Nobody hands you a manual when a parent gets a diagnosis or a discharge comes faster than expected; guides are as close to that as it gets, written by someone who has been in those rooms. Instant download, immediate help.
